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Training & Development

Believing that the most important fact influencing the quality in terms of achieving the clients' satisfaction is education, our company personal is constantly subjected to special new training courses..

Our targets

  • Thanks to Destek Academy project, raising high educated experts, consultants and managers with high qualifications

  • Technical training and professional development according to the needs of the society is constantly requested

  • With the awareness that the weakest link in the chain determines the outreach, adequate programs to develop the weakest are designed

Training Strategy:

1. Technical Training

  • Orientation Training: Under the control of a supervisor a trial period of one month is taken as a point of reference for technical competence.

  • Sectoral Training: Every business department has to share its technical knowledge constantly by giving in-house seminars. Expert knowledge has to be updated in constant time periods.

2. Personal Development Training

  • Basic Client Affairs Training: The firm has developed a special program for the new staff to carry out their job better while benefiting from their special competences. This program is an elementary training part to improve the target behavior in client’s management and communication.

  • Advanced Client Affairs Training: To reach Expert 2 Level as a key account manager being responsible for major clients and /or managing related teams in the firm; to be familiar with corporate communication and advanced clients’ management techniques.

  • Internal / External Client Focus: The operation teams and client representatives are obligated to have a special sense for the client’s contentment. Their departments have to support each other therefore a special part of the training is to educate them acting in the same way.

  • Coaching Client Representation Teams: Especially for the department managers and regional directors to reach an upper level in clients’ management and communications and to manage targeting programs for clients representatives.

  • Training of Trainers: Personal of Expert 2 Level with adequate technical skills is required to participate and get more experienced in training. This is part of the program to educate new trainers in-house.

3. Career Training

  • Basic Management Skills: Intended for personnel of generally Expert 3 Level who were selected and approved as potential managers in future. Afterwards, this training is supported with various projects to put the knowledge into practice successfully.

  • Advanced Management Skills: Intended for Mid-level Managers and higher as described in advanced stages of trainings.

  • Coaching for Executives: Intended for senior managers having the training of advanced management skills and are carried out in one to one coached sessions with the concept of improving characteristic competences.

4. Information Technologies Training

  • Software Group Training: Technical trainings for any personnel / department to improve software using and working skills.

  • Hardware Group Training: Technical trainings for any personnel / department to improve hardware using and working skills.

  • Internal Customer Focus: is a special training program for and between the IT Department and Operation & Clients Representatives Departments to create a common understanding and empathy and a team spirit with the scope to improve internal customer satisfaction and thus client services overall.

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